Terms & Conditions

Introduction

The Website Owner, including subsidiaries and affiliates ("Website" or "Website Owner" or "we" or "us" or "our") provides the information contained on this website or any of the pages comprising the website ("website") to visitors ("visitors") (cumulatively referred to as "you" or "your" hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of this website.

Information on the Website

Whilst every effort is made to update the information contained on this website, there may sometimes be small errors and we advise you to confirm any queries before purchasing any goods.

The Website Owner reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. You rely on the information contained on this website at your own risk. 

Comments or Questions

If you have any questions, comments or concerns arising from the website, the privacy policy or any other relevant terms and conditions, policies and notices or the way in which we are handling your personal information please contact us.

Distance Selling

Mail order, telephone and internet sales to individuals (not businesses) are covered by the Consumer Protection (Distance Selling) Regulations 2000 (UK Law Directive 97/7/EC), which protect you by providing a 7 working day 'cooling off' period after the product has been delivered.

The regulations cover distance contracts for goods and services made between suppliers and consumers. Business to business contracts are not covered. A distance contract is one where there has been no face to face contact between the consumer and a representative of your business, or someone acting indirectly on your behalf, such as in a showroom or a door to door sales person, up to and including the moment that the contract is concluded.

As a customer you have the option to cancel any order between the time of placing it and 7 working days after delivery.

You have the right to receive a refund within 30 days of cancellation. We will action the refund once the items have been returned and inspected by a stove engineer.

The goods must not have been fitted, installed or used in any way.

The goods must be in as new condition, if the stove is damaged or marked in any way we will advise you of this and the cost to rectify the problem. This will then be deducted against any monies owed.

We will refund the amount paid originally excluding the cost of collecting the stove from your property and as mentioned above if there is any damage, we will remove the cost of repair from the monies owed.

Delivery

We will safely deliver your stove on a lorry with a tail lift facility. It is your responsibility to arrange for someone to help you move the stove into the property. 

Our Returns Policy

We will always ensure that our goods are securely packaged before being transported to the customer.

We will repair or replace (for free) any item found defective or damaged before delivery or during unloading. This is in addition to your manufacturer's guarantee. Please note that it is your responsibility to check the goods before accepting them from the courier company.

You must contact us within 48 hours to inform us that there is a problem so we can can claim against the couriers insurance.

We cannot accept return of products which are damaged after delivery.

After the seven days cooling off period has elapsed. We have the right to refuse the return of a stove without good reason. Please contact us to discuss the situation with us and we will make a decision accordingly. We will make a deduction from any refund to cover the cost of collection.

If you the customer orders an incorrect item we will replace it with another item of your choice however you will be responsible for the cost of returning the item to us. the item must be returned in the exact packaging as it was delivered in. Alternatively we can arrange for the items to be collected and returned to us however we will deduct the courier charges from any refunds owed